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Broadband Issues Between 24th and 26th August

Published On:Thursday, August 27, 2020

On the evening of Monday 24th August Manx Telecom suffered an issue with its broadband network which resulted in around 7000 end users across the Island having no service for up to 2 days. The services were fully restored on the evening of Wednesday 26th August.

Any end users who are still experiencing issues should contact their service provider directly. In addition, please speak to your provider if you have encountered additional costs to help you to stay online during the period.

While the priority for Manx Telecom to date has been to ensure that customers have their services restored, now that the source of the outage has apparently been identified the Commission can assess whether there are any issues that it needs to pursue further.