Responses to Market Review Consumer Survey Published
Tuesday, December 18, 2018Consumer
The Communications Commission requested views from consumers on the provision of telecommunications services in the Isle of Man.
Responses to the survey are available to view on the Consultation Hub.
FREEVIEW CHANGE FOR FOXDALE VIEWERS
Wednesday, November 14, 2018Consumer
Freeview viewers in the Foxdale area may need to retune their TV equipment on 14 November 2018 to continue watching some programmes.
Some Freeview channels are moving to new airwaves to allow for the future development of new mobile broadband services. Following a decision by the UK Government, transmitters are being updated region by region as part of a major engineering programme being carried out between now and 2020.
The required changes will begin at the Foxdale local transmitter at 9am on 14 November and Freeview channels will be subject to disruption until around lunchtime. Anyone who finds they are missing channels after this can retune. Satellite and cable TV are not affected.
Around 300 homes are served by this transmitter. Freeview will be running an information campaign to prepare people for the change, including advertising and postcards sent to addresses in the coverage area.
Retuning should be straightforward and some TV equipment will retune automatically. Some older aerials may need to be replaced to continue receiving all channels.
Anyone who needs advice, or who finds they are still missing services after retuning, can visit the Freeview website at www.freeview.co.uk/tvchanges or contact the Freeview Advice Line free on 0808 100 0288.
Further information is available online at www.freeview.co.uk/tvchanges or at the Communications Commi…
Television Reception in the South Fault Repaired - Friday 21st September
Friday, September 21, 2018Consumer
Since Monday of this week the Communications Commission (the Commission) has been aware of a problem affecting many television viewers in the South of the Island, who are served by the Port St Mary transmitter.
The issue involved poor signal and frequent dropping out of the non BBC channels on Freeview.
The Commission can confirm that the fault repair was completed at 3.25am on Friday 21st September.
Whilst it is hoped that all viewers will now have normal service restored, anyone who is still experiencing problems is asked to get in touch with the Commission on 677022 or firstname.lastname@example.org